Terms of Service

These Terms of Service (the “Terms”) form a binding contract between you and 7feastr Technologies Ltd, a company incorporated in the Federal Republic of Nigeria (“7feastr”, “we”, “us” or “our”). They govern your use of the 7feastr website, the 7feastr customer and agent apps, 7feastr City, the merchant dashboard and our application programming interface (together, the “Platform”).

By creating an account, placing an order, accepting a delivery, registering as a merchant or otherwise using the Platform, you confirm that you have read these Terms, the Privacy Policy and the Monetary Policy, and that you accept them. If you do not accept them, do not use the Platform. Please read Sections 12 (Limits on our liability), 13 (Your indemnity) and 16 (Disputes) carefully, because they affect your legal rights.

1. What 7feastr is, and what it is not

7feastr runs two services:

• The marketplace, where customers order food and goods from independent restaurants and stores (“vendors”), and independent riders (“agents”) deliver them.
• 7feastr Logistics, a delivery service and API through which registered businesses (“merchants”) send packages to their own customers.

On the marketplace, 7feastr provides the technology that connects customers, vendors and agents, and collects payment on the vendor’s behalf. 7feastr does not prepare, cook, package or sell the food. Each vendor is the seller of what it lists and is solely responsible for its menu, prices, descriptions, ingredients, preparation, hygiene, packaging, portion sizes and compliance with food safety, licensing and tax laws. Agents are independent contractors who decide when they work. They are not employees, partners or legal agents of 7feastr.

7feastr vets vendors before they are listed and trains and verifies agents before they deliver. That vetting is a screening step to protect the community. It is not a guarantee of any vendor’s food or any agent’s conduct, and it does not make 7feastr responsible for either.

2. Who can use the Platform

You must be at least 18 years old and able to enter into a binding contract under Nigerian law. If you register for a vendor, agent or merchant account, you confirm that you are authorised to bind that business or yourself as a contractor, and that the information and documents you give us are true and current. We may refuse, limit or close any account at our discretion where we reasonably believe it is necessary to protect users, the Platform or 7feastr.

3. Your account

• Give accurate information and keep it up to date, including your phone number and delivery address.
• You are responsible for everything done through your account, your password, your API keys and any authenticator app linked to it. Tell us at support@7feastr.com straight away if you think someone else has access.
• Where a valid password, one-time code or authenticator code is used, we are entitled to treat the instruction as coming from you. We are not liable for loss caused by your failure to keep these details safe.
• Your public 7feastr tag (for example @yourname) can be seen by other users so they can find you for group orders. It must not impersonate anyone, mislead or offend. We may remove or reassign a tag that breaks this rule.

4. Placing an order

• Contract. Your order is an offer to buy from the vendor. It is accepted when the vendor accepts it. Until then it may be declined, for example because an item has sold out.
• Prices. Menu prices are set by vendors. The total you see at checkout, including the delivery fee, service fee and VAT, is what you pay. If a price on the Platform is clearly wrong because of a listing or technical error, we or the vendor may cancel the order and refund you in full, even after it has been accepted.
• Photos and descriptions. Dish photos and descriptions help you choose. Some photos show a typical serving of the dish rather than the exact plate you will receive. Presentation, portion and garnish can differ.
• Allergies and diet. Allergen, diet and “contains” information on the Platform is a guide prepared from vendor menus. Kitchens handle many ingredients and cross-contact can happen. If you have an allergy or a medical dietary need, contact the vendor before ordering and do not rely on the Platform alone. Meal plans, portion suggestions and goals in the app are general guidance, not medical, nutritional or health advice.
• Options and add-ons. Your choices (sizes, sides, drinks) form part of your order. Please check them before paying.
• Group orders. When you start or join a group order, each member is responsible for paying their own share. The person who places the order is responsible for the delivery details. If a member does not pay in time, the order may be placed without their items or not at all.

5. Delivery

• Times are estimates. Delivery times depend on preparation, traffic, weather, security conditions and rider availability. We do not guarantee a delivery time, and a late delivery alone does not entitle you to a refund.
• Your address and availability. You must give a correct address, pin it accurately and be reachable by phone. If the rider cannot deliver because the address is wrong, you are unreachable, or nobody is available to receive the order after the rider has waited a reasonable time, the order counts as delivered and no refund is due. We may charge again for a second delivery attempt.
• Delivery code. Each order has a delivery code that only you can see. Give it to the rider only when you have received your order. Once the rider enters the correct code, the order is confirmed as delivered to you in full and in good condition, and that record is conclusive evidence of delivery unless you report a problem under Section 7.
• Service area. We currently deliver in Kaduna State. An address outside our service area may be saved but cannot receive deliveries until we launch there.
• Riders and safety. Treat riders with respect. Do not ask them to break traffic or other laws, enter unsafe premises or wait longer than reasonable. A rider may refuse or end a delivery where they reasonably feel unsafe.

6. Payment, fees and wallet

• Payments are processed by licensed payment service providers. 7feastr does not hold your card details and is not a bank or deposit-taking institution.
• We collect the order total on behalf of the vendor and agent, and keep our service fee. Delivery and service fees are shown before you pay.
• Your 7feastr wallet holds credit for use on the Platform. It does not earn interest. Wallet credit, refunds to wallet and withdrawals follow the Monetary Policy, which forms part of these Terms.
• Chargebacks. Please contact us before disputing a payment with your bank. If you raise a chargeback for an order that was delivered, or after we have already refunded you, we may recover the amount, suspend your account and share the delivery record with your bank or payment provider.
• Promotions. Discount codes, referral rewards and offers are subject to their stated conditions, have no cash value, cannot be transferred and may be withdrawn at any time. We may cancel any reward or order obtained through multiple accounts, fake referrals or other abuse.

7. Problems with an order and refunds

• Report a missing, wrong or damaged item through the app within 24 hours of delivery, with photos where possible. Reports made later may be declined.
• We will review the report fairly with the vendor and the rider. Where it is upheld, we will refund the affected items to your wallet or original payment method, or arrange a replacement, as set out in the Monetary Policy. That refund or replacement is your full remedy for the problem.
• Change of mind, taste preferences, or a portion that is smaller than you expected (where it matches the menu) are not grounds for a refund.
• You may cancel an order before the vendor starts preparing it. After that, the vendor has already incurred the cost and a refund may not be possible.

8. Ratings, reviews and messages

• You may rate and review vendors and riders after an order is delivered. Reviews must be honest, about your own experience and free of abuse, threats, discrimination or personal data about others. We may remove reviews that break these rules, and we do not have to publish any review.
• By posting a review, photo or other content, you give 7feastr a free, worldwide, non-exclusive, perpetual licence to use, display, adapt and share it in connection with the Platform and our marketing, and you confirm you have the right to grant that licence.
• Messages between you and a rider through the in-app chat are recorded for safety and may be reviewed by 7feastr if a problem is reported. Do not share bank details, passwords or one-time codes in chat.

9. 7feastr City and rewards

7feastr City is a free game. Coins, points, items, vehicles, levels and other rewards in the game are a limited licence to use inside the game. They are not property, have no monetary value except where we expressly allow conversion, and cannot be sold or transferred outside the Platform. Where we allow points to be converted to wallet credit, the rate, minimum, daily limit and availability are set by us and may change or stop at any time. We may reset, remove or refuse to convert any reward earned through cheating, automation, multiple accounts, exploiting a bug or any other unfair play, and may suspend the account involved.

10. Vendors, agents and merchants

Vendors, agents and merchants are also bound by the agreement they accept when they join, which prevails over these Terms where the two conflict. In particular:

• Vendors warrant that their listings are accurate and lawful, that their food is safe and prepared in line with applicable hygiene and food safety law, and that they hold every licence their business needs.
• Agents must hold a valid licence and any permit required for their vehicle, obey traffic law, keep orders sealed and secure, and confirm each delivery only with the customer’s code. Agents are responsible for their own taxes, insurance, vehicle and fuel. Withdrawals from the agent wallet are confirmed with an authenticator app or an email code.
• Merchants using 7feastr Logistics must complete business verification before going live, are responsible for every request made with their API keys and webhooks, must describe each shipment and its weight and value accurately, and must not send any item that is illegal, dangerous, perishable without written agreement, a firearm or ammunition, an explosive, a live animal or human remains. We may refuse, hold or return any shipment we reasonably suspect breaks this rule, at the merchant’s cost. Rate quotes are honoured for their stated validity; arrival windows are estimates.

11. Things you must not do

• use the Platform for anything unlawful, fraudulent or harmful;
• place fake, prank or duplicate orders, or orders you do not intend to accept;
• abuse, threaten, harass or discriminate against a rider, vendor, merchant or member of our team;
• create multiple accounts, manipulate referrals, promotions, ratings, reviews, tracking or game rewards;
• scrape, copy, reverse engineer or overload the Platform, or get around rate limits or security controls;
• use a bot, script or automated tool to play 7feastr City or use the Platform, except our published API as permitted; or
• sell, rent or transfer your account, tag, wallet or API keys.

We may suspend or close your account, cancel orders, withhold or reverse wallet credit and rewards obtained in breach of these Terms, and report unlawful conduct to the authorities.

12. Limits on our liability

The Platform is provided “as is” and “as available”. To the fullest extent the law allows, we make no promise that it will be uninterrupted, error-free or free of harmful components, and we exclude all implied warranties.

To the fullest extent the law allows:

• 7feastr is not liable for the food or goods sold by a vendor, including their quality, safety, ingredients, allergens or legality, or for the acts or omissions of a vendor, agent, merchant or other user, or of a payment, mapping or hosting provider;
• 7feastr is not liable for any indirect or consequential loss, or for loss of profit, revenue, business, data, opportunity or goodwill, however caused;
• for any claim relating to an order, our total liability is limited to the amount you paid for that order; for any other claim by a customer, to the total you paid us in the three months before the claim arose, or ₦50,000, whichever is greater; and for a 7feastr Logistics shipment, to the lower of its declared value and the fee paid for it, unless you bought separate cover from us in writing; and
• any claim must be brought within twelve months of the event that gave rise to it, after which it is waived.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited, and nothing in these Terms takes away your rights as a consumer under the Federal Competition and Consumer Protection Act 2018.

13. Your indemnity

You agree to indemnify 7feastr and its directors, staff and contractors against any claim, loss, penalty or cost (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, your content, your violation of any law or of anyone else’s rights, and, for vendors and merchants, the food, goods or shipments you supply.

14. Suspension and closing your account

We may suspend or close an account, or limit any feature, at any time where we reasonably believe there has been a breach of these Terms, fraud, abuse or a risk to users or the Platform, or where the law requires it. Where it is safe and lawful to do so, we will tell you why. You may close your account at any time from the app or by writing to support@7feastr.com, once any outstanding order, balance or dispute is settled. Sections 6 to 9 and 12 to 18 continue to apply after your account closes.

15. Events outside our control

We are not responsible for any failure or delay caused by events outside our reasonable control, including flooding and other natural events, civil unrest, insecurity, curfews, strikes, government action, fuel scarcity, power or network failure, or the failure of a bank, payment provider or other third-party system.

16. Disputes

If you have a complaint, contact support@7feastr.com first; most problems are fixed quickly that way. If a dispute is not resolved within 30 days, it will be finally resolved by arbitration under the Arbitration and Mediation Act 2023, before a sole arbitrator, in English, seated in Lagos. Disputes are resolved individually: you agree not to bring or take part in a class or representative action against 7feastr, to the extent the law allows. Either party may still go to court for urgent injunctive relief, and you may still take a complaint to the Federal Competition and Consumer Protection Commission or the Nigeria Data Protection Commission.

17. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to Section 16, the courts of Lagos State have exclusive jurisdiction.

18. General

• Electronic records. You agree that these Terms, notices, receipts and our system records (including order, delivery code, chat and payment logs) may be kept and given to you electronically, and that our records are admissible as evidence of the matters they show.
• Communications. We may contact you by push notification, SMS, WhatsApp, email or phone about your account and orders. You can turn off marketing messages at any time.
• Changes. We may update these Terms. We will give at least seven days’ notice of a material change by email or in the app. Using the Platform after the change takes effect means you accept it.
• Severability. If a court finds part of these Terms unenforceable, that part is limited to the minimum extent necessary and the rest remains in force.
• Transfer. You may not transfer your rights under these Terms. We may transfer ours to a company in our group or to a buyer of our business.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Whole agreement. These Terms, the Privacy Policy, the Monetary Policy and any role-specific agreement are the whole agreement between you and us about the Platform.

19. Contact

7feastr Technologies Ltd. Email support@7feastr.com, or call +234 905 606 2230. Merchants can also reach us through the merchant dashboard.