Privacy Policy | 7feastr

7feastr Technologies Ltd (“7feastr”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Account Information: Name, email address, phone number, and password when you register.

Order Information: Delivery address, order history, payment method (not card details), and order notes.

Location Data: With your permission, we collect your location to show nearby restaurants and enable live order tracking.

Device Information: IP address, browser type, operating system, and device identifiers for security and analytics.

Communications: Messages you send to our support team.

2. How We Use Your Information

To process and fulfil your orders
To provide real-time order tracking
To communicate with you about your account and orders
To improve our platform and customer experience
To detect and prevent fraud and abuse
To comply with legal obligations
To send you promotional offers (with your consent)

3. Sharing of Information

We do not sell your personal data. We share your information only with:

Restaurants: Your name, delivery address, and order details to fulfil your order.
Delivery Agents: Your name, phone number, and delivery address for the purpose of delivering your order.
Payment Processors: Paystack and OPay receive transaction data necessary to process your payment.
Service Providers: Cloud hosting, analytics, and customer support tools bound by confidentiality.
Law Enforcement: When required by applicable Nigerian law or court order.

4. Data Retention

We retain your account data for as long as your account is active. Order records are retained for 7 years for tax and legal purposes. You may request deletion of your personal data at any time (subject to legal requirements).

5. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. We do not store your full card details — these are handled directly by PCI-DSS compliant payment processors.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to processing of your data for marketing
Withdraw consent at any time

To exercise these rights, contact us at privacy@7feastr.ng.

7. Cookies

We use essential cookies to keep you logged in and functional cookies to remember your preferences. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or an in-app notice. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions, contact: privacy@7feastr.ng or write to 7feastr Technologies Ltd, Lagos, Nigeria.