Monetary Policy

This Monetary Policy explains how 7feastr calculates and collects fees, how wallets work, and how refunds are handled. It covers the food and retail delivery marketplace separately from 7feastr Logistics, as the two use different pricing models.

1. Marketplace Delivery Fees

Delivery fees for marketplace orders are calculated based on the distance between the vendor and the delivery address. The fee structure is:

Base fee: a fixed starting fee applies to all orders regardless of distance.
Distance-based rate: an additional per-kilometre rate applies for distances beyond the base radius.
Maximum cap: delivery fees are capped at a maximum amount regardless of distance.
Free or subsidised delivery: a vendor may offer free delivery as a promotion, and 7feastr may subsidise delivery fees at its own discretion.

The exact delivery fee for an order is always shown at checkout before you confirm payment.

2. 7feastr Logistics Pricing

7feastr Logistics prices a shipment according to the service type selected at the time of booking.

Consolidated (shared load, or waybill): priced primarily by the weight of the package. A base fee covers the first portion of weight, with a per-kilogram rate applying beyond that.
Dedicated (full vehicle charter): priced primarily by distance and the estimated number of days the trip will take, reflecting fuel, driver, and vehicle costs for a vehicle chartered exclusively for that shipment.

Rates vary by region and are set by 7feastr. A merchant may obtain an exact, binding price for a route by requesting a rate quote before creating a shipment, or through the merchant dashboard rate calculator. Requesting a quote does not create a shipment or charge a wallet. Rates may also be checked without an account through the public rate checker on our website, for indicative purposes only.

3. Value Added Tax

Value Added Tax of 7.5%, or such other rate as may apply under the Value Added Tax Act (as amended), is charged on marketplace orders and on 7feastr Logistics shipments. VAT is shown as a separate line item at checkout, on a rate quote, and on the corresponding receipt.

4. Service Fees

7feastr may charge a platform service fee on some marketplace orders, disclosed at checkout before payment. This fee supports the maintenance and improvement of the Platform.

5. 7feastr Wallet (Customers)

Funding: you may add money to your 7feastr Wallet using a card or bank transfer processed by our payment service provider. The minimum top-up amount is ₦100.
Usage: wallet funds may be used to pay for any marketplace order. Wallet payments settle instantly.
Expiry: wallet funds do not expire while your account remains active.
Withdrawal: a customer may not withdraw wallet funds to a bank account. Wallet funds may only be used for orders, or refunded to your original payment method on closure of your account, subject to verification.
Non-transferable: wallet funds cannot be transferred to another 7feastr account.

6. Merchant Wallet (7feastr Logistics)

Every merchant holds two separate wallet balances, one for the sandbox environment and one for the production environment. Sandbox funding is simulated and does not involve a real charge. Production funding involves a real payment through our payment service provider.

Minimum funding: a merchant registered as a small business must fund a production wallet with at least ₦1,000 per top-up. A merchant registered as an enterprise must fund a production wallet with at least ₦50,000 per top-up. There is no maximum funding amount.
Usage: the cost of a shipment is debited from the relevant environment's wallet at the time the shipment is created. A shipment cannot be created if the wallet balance is insufficient to cover its cost.
Confirmation of funding: a production top-up is credited once payment is confirmed by our payment service provider. 7feastr relies on that confirmation and does not separately re-verify each transaction before crediting the wallet.
Withdrawal: wallet funds are held for the purpose of paying for shipments and are not withdrawable to a bank account, except at 7feastr's discretion in the case of account closure and after verification.
Refund on account closure: a merchant closing its account may request a refund of any unused production wallet balance, subject to verification and deduction of any amount owed to 7feastr.

7. Marketplace Refund Policy

7.1 Eligible Refund Scenarios

Order cancelled before preparation: full refund of the order total, excluding any non-refundable service fee where applicable.
Wrong item received: full or partial refund, or replacement, at 7feastr's discretion, following investigation.
Missing items: refund of the missing items after verification.
Order not delivered: full refund once the order is confirmed as undelivered.
Duplicate payment: full refund of the duplicate charge.

7.2 Non-Refundable Scenarios

orders cancelled after preparation has begun, unless approved by 7feastr;
delivery fees where the order was successfully delivered;
completed orders with no reported issue; and
orders affected by incorrect delivery information supplied by the customer.

7.3 Refund Methods

7feastr Wallet: instant, and the fastest available method.
Original payment method: three to five business days, depending on the receiving bank.
Orders paid on delivery: refund issued as 7feastr Wallet credit.

7.4 Refund Process

To request a marketplace refund:

Open the order detail page and select “Need Help?”
Raise a support ticket with your order ID and a description of the issue.
Our team will investigate and respond within 24 hours.
Approved refunds are processed within one to five business days.

8. 7feastr Logistics Cancellations and Disputes

Cancellation before pickup: a shipment cancelled before an agent has collected the package is eligible for a full refund of the amount charged to the merchant's wallet.
Cancellation after pickup: once a shipment has been collected, it can no longer be cancelled for a refund, though a merchant may open a dispute if a genuine service failure occurred.
Undelivered or lost shipment: a merchant may open a dispute from the merchant dashboard or through the API. 7feastr will investigate and, where the shipment is confirmed lost or undelivered due to our fault, will issue a refund up to the limit of liability set out in the Terms of Service.
Damaged shipment: a merchant may open a dispute with supporting evidence. Compensation, where due, is assessed against the declared value of the shipment and the limit of liability set out in the Terms of Service.
Response time: we aim to respond to a new dispute within 24 hours and to resolve it within five business days, though complex cases may take longer.
Refund method: approved logistics refunds are credited to the merchant's relevant wallet.

9. Vendor and Agent Earnings

Vendor commissions and agent earnings are governed by separate agreements entered into on registration. Withdrawal of earnings to a bank account is subject to a minimum withdrawal amount and a standard processing time of one to two business days. 7feastr may withhold a payment where fraud, an unresolved dispute, or a breach of the Terms of Service is reasonably suspected, pending investigation.

10. Policy Changes

7feastr may update this Monetary Policy at any time, including to adjust pricing inputs such as fuel, weight, or distance rates for 7feastr Logistics. A material change is communicated by email or in-app notification at least seven days before it takes effect. A rate quote already issued to a merchant is honoured at the price quoted, regardless of a later change to this Policy.

11. Contact

For billing, wallet, or refund enquiries relating to the marketplace, contact support@7feastr.com. For 7feastr Logistics billing or dispute enquiries, use the merchant dashboard or contact support@7feastr.com with your merchant ID.