Monetary Policy

Last updated: January 2025 · Includes Refund Policy

1. Delivery Fee Structure

7feastr calculates delivery fees based on distance between the restaurant and the delivery address. The fee structure is:

  • Base fee: A fixed starting fee applies to all orders regardless of distance.
  • Distance-based rate: An additional per-kilometre rate is added for distances beyond the base radius.
  • Maximum cap: Delivery fees are capped at a maximum amount regardless of distance.
  • Free delivery: Some restaurants may offer free delivery as a promotion. 7feastr may also subsidise delivery fees at its discretion.

The exact delivery fee is always displayed at checkout before you confirm your order.

2. Value Added Tax (VAT)

A 7.5% VAT is applied to all orders in accordance with the Value Added Tax Act (as amended) of Nigeria. VAT is displayed as a separate line item at checkout and on your order receipt.

3. Service Fees

7feastr may charge a platform service fee on some orders. This fee is used to maintain and improve the platform and is disclosed at checkout before payment.

4. 7feastr Wallet

  • Funding: You may add money to your 7feastr Wallet using Paystack (card or bank transfer). Minimum top-up amount is ₦100.
  • Usage: Wallet funds can be used to pay for any order on the platform. Wallet payments are instant.
  • Expiry: Wallet funds do not expire as long as your account remains active.
  • Withdrawal: Customers may not withdraw wallet funds to a bank account. Wallet funds can only be used for orders or refunded in the event of account closure (subject to verification).
  • Non-transferable: Wallet funds cannot be transferred to another 7feastr account.

5. Refund Policy

5.1 Eligible Refund Scenarios

  • Order cancelled before preparation: Full refund of the order total (excluding any non-refundable service fees where applicable).
  • Wrong item received: Full or partial refund or replacement, at 7feastr's discretion, after investigation.
  • Missing items: Refund for the missing items after verification.
  • Order not delivered: Full refund if the order is confirmed as undelivered.
  • Duplicate payment: Full refund of the duplicate charge.

5.2 Non-Refundable Scenarios

  • Orders cancelled after preparation has begun (unless approved by 7feastr).
  • Delivery fees where the order was successfully delivered.
  • Completed orders with no reported issues.
  • Orders where incorrect delivery information was provided by the customer.

5.3 Refund Methods

  • 7feastr Wallet: Instant. The preferred and fastest method.
  • Original payment method (Paystack): 3–5 business days depending on your bank.
  • Cash on delivery orders: Refund issued as 7feastr Wallet credit.

5.4 Refund Process

To request a refund:

  1. Go to the order detail page and tap “Need Help?”
  2. Open a support ticket with your order ID and the issue.
  3. Our team will investigate and respond within 24 hours.
  4. Approved refunds are processed within 1–5 business days.

6. Vendor & Agent Earnings

Vendor commissions and agent earnings are governed by separate agreements. Withdrawals to bank accounts are subject to a minimum amount and standard processing time of 1–2 business days. 7feastr reserves the right to withhold payments in cases of fraud, disputes, or policy violations.

7. Policy Changes

7feastr may update this Monetary Policy at any time. Material changes will be communicated via email or in-app notification at least 7 days before taking effect.

8. Contact

For monetary disputes or refund inquiries: finance@7feastr.ng or via the in-app Help Centre.