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Frequently Asked Questions
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Orders
How do I place an order?
Can I cancel my order?
How do I track my order?
What if I receive the wrong order?
Payments and Wallet
What payment methods are accepted?
How do I fund my 7feastr Wallet?
Can I get a refund?
Is my payment information secure?
Delivery
How long does delivery take?
What are the delivery fees?
What if my delivery agent can't find me?
Account
How do I create an account?
Can vendors and delivery agents sign up on the website?
I forgot my password. What do I do?
Can I use the same email for a customer account and a merchant account?
How do I delete my account?
7feastr Logistics
What is 7feastr Logistics?
How do I get started as a merchant?
What documents are needed for business verification?
What's the difference between consolidated and dedicated shipments?
How is a shipment priced?
How do I fund my merchant wallet?
How do I get an API key?
Can I track a shipment I sent through 7feastr Logistics?
What if a shipment is delayed, damaged, or lost?